Website: https://amandashop.site
Business Address: 1400 Bass Ave, Columbia, MO 65201, USA
Phone: +1 573 801 4311
Email: support@amandashop.site

At AmandaShop, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our Refund and Return Policy carefully to understand how returns, refunds, and exchanges are handled.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 14 days of the delivery date.
  • Items must be unused, unassembled, unwashed, and in their original packaging.
  • All original tags, manuals, and accessories must be included.
  • Proof of purchase (order number or receipt) is required.

Note: Items that show signs of use or are returned without original packaging may not be eligible for a full refund.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or made-to-order items
  • Final sale or clearance products
  • Gift cards
  • Assembled or used furniture
  • Items damaged by misuse or improper assembly

If an item is marked as non-returnable on the product page, it is excluded from our return policy.

3. Damaged or Defective Items

If your item arrives damaged or defective:

  • Please contact us at support@amandashop.site within 48 hours of delivery.
  • Include your order number and clear photos of the damaged product and packaging.
  • We will assess the issue and offer a replacement, store credit, or full refund.

4. Return Process

To initiate a return:

  1. Contact us at support@amandashop.site with your order number and reason for return.
  2. Once approved, we’ll send return instructions and the return shipping address.
  3. You are responsible for the cost of return shipping unless the item is damaged or incorrect.
  4. Use a trackable shipping service or purchase shipping insurance—we are not responsible for items lost during return transit.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
  • If your return is rejected, we may offer to ship the item back to you at your expense.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original product (if eligible), and place a new order separately.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check your bank or credit card account again.
  2. Contact your payment provider—it may take some time before your refund is officially posted.
  3. If you’ve done all of the above and still have not received your refund, please email us at support@amandashop.site.

8. Order Cancellations

You may cancel an order within 12 hours of placing it by contacting our support team. After this window, the order may already be processed or shipped, and you will need to follow the return procedure.

Contact Us

Have questions about returns, refunds, or product issues? Reach out anytime—we’re here to help.

📍 Address: 1400 Bass Ave, Columbia, MO 65201, USA
📧 Email: support@amandashop.site
📞 Phone: +1 573 801 4311